The intent is to promote a common focus throughout the entire conformity assessment chain in order to achieve these expected outcomes and thereby enhance the value and relevance of accredited certification. The document sets out a high-level overview into what an organisation should expect from the certification process, but also what it should not.

• Certification bodies are encouraged to download and share with prospective clients.

Note: This document replaces the previous joint IAF-ISO communiqués on Expected Outcomes for Accredited Certification to ISO 9001 and Expected Outcomes for Accredited Certification to ISO 14001.