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How can I make a complaint about the operation of an IAF Member or a certification body?

20 Apr 2021

IAF treats any complaints with the utmost concern and will deal with them expeditiously and in confidence.


In the first instance, complaints against a conformity assessment body should be lodged with that particular organisation. If the matter cannot be resolved within a satisfactory timeframe, the complainant has the right to refer the matter to the local accreditation body. If the complaint still cannot be resolved, then the complaint should be referred to the regional cooperation (if applicable), and then to IAF.


Anyone wishing to submit a complaint should do so by emailing the relevant details to the IAF Corporate Secretary together with any necessary documentation required to substantiate the complaint.


A copy of the IAF mechanism for dealing with complaints is available for information from IAF PR1:2015 Procedure for the Investigation and Resolution of complaints which can be downloaded from Procedure Documents.