The study focused on the Asian region and involved a survey, interviews with purchasers, and visits to certified organisations.
The key findings include:
- Economic benefits:
There are clear empirical economic benefits to the implementation of accredited certified quality management systems.
- Credibility of ISO 9001:
In general, the perception of accredited certification to ISO 9001 in the region is positive.
- Positive purchaser perceptions:
Purchasers confirmed that they were satisfied with the performance of ISO 9001 certified suppliers, and in general performed better or ‘much better’ than non-certified suppliers.
A full copy of the report is available from the UNIDO website.